WARRANTY & RETURNS

WARRANTY

PLEASE READ THIS WARRANTY AND DISCLAIMER CAREFULLY BEFORE USING THIS PRODUCT.  USE OF THIS PRODUCT CONSTITUTES ACCEPTANCE OF THESE TERMS.

LIMITED WARRANTY:  TUFTRUCK products are backed by a limited ONE (1) YEAR warranty from the date of purchase.  Apart from the foregoing, MCALLISTER INDUSTRIES LTD. EXPRESSLY DISCLAIMS, ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND OF FITNESS FOR A PARTICULAR PURPOSE

This Warranty is not transferrable.  This Warranty only applies to TUFTRUCK products professionally installed on light trucks. Notwithstanding the foregoing, it does not apply to TUFTRUCK products installed on light trucks used for off-highway equipment, off-highway recreational, or off-highway competition.

This Warranty does not cover loss due to misuse, alteration, accident, abuse, neglect or improper installation of the TUFTRUCK product.  McALLISTER INDUSTRIES WILL NOT BE RESPONSIBLE FOR THE OUTCOME OF USING THIS PRODUCT AND EXPRESSLY DISCLAIMS ANY AND ALL LIABILITY FOR ANY DAMAGES RESULTING FROM THE USE OF THE TUFTRUCK PRODUCT, WHETHER CLAIMED IN CONTRACT, NEGLIGENCE OR OTHERWISE.

Your exclusive claim under this limited warranty will be replacement of the product in accordance with the Return Policy. In no event will McALLISTER INDUSTRIES’ liability exceed the purchase price of the product.  This Warranty does not cover any loss or liability for incidental or consequential damages that may be caused by a breach of this Warranty.

Subject to this Warranty, if the TUFTRUCK product you have purchased within one (1) year, you may return the failed part in accordance with the Return Policy. You agree to return the product in accordance with the Return Policy and to permit the product to be inspected to determine whether the failure is covered by this Warranty.

 

RETURNS

Any new unused item can be returned in its original packaging by the original purchaser, at purchaser’s cost, within 30 days of purchase.  Each returned product is subject to a $50.00 restocking charge.  Refund will be equivalent to the original purchase price minus the restocking charge.

Any defective item covered by Warranty may be returned within one (1) year of purchase, by the original purchaser.  Refund will be equivalent to the original purchase price and cost of return shipping (to a maximum of $30 for shipping, subject to inspection.

To return an item:

  • Contact us by phone Toll Free at 1-844-668-6168. We will provide you with an RMA (return material authorization) number in an email.
  • Attach the provided label OR write your RMA number on the box(es) being returned. This step is very important. The RMA number is our way of tracking the package and refunding your order.
  • Ship the package(s), at your cost, to the warehouse address provided during the phone call or in an e-mail.